Refund policy

Made-to-order products
Boujee Dogz products are made to order. Except where returns or cancellations are required by applicable law, we don't accept returns or exchanges for change-of-mind, size, or style selections.

Damaged, defective, misprinted, or incorrect items
Please inspect your order upon receipt. If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@boujeedogz.com with your order number and photos so we can evaluate the issue and make it right. Items sent back to us without first contacting us will not be accepted.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@boujeedogz.com

This policy does not affect any rights you may have under applicable law.